Policies

New Client Forms

New client forms must be completed at least 48 hours before your first appointment. This allows adequate time to review your health information and contact you if any clarification is needed before your session.

If the forms are not received in time, your appointment may need to be rescheduled.

Cancellations and Rescheduling

Please provide at least 24 hours’ notice if you need to cancel or reschedule your appointment. Your appointment time is reserved specifically for you.

Cancellations or rescheduling requests made with less than 24 hours’ notice will be charged 50% of the session fee. No-shows will be charged the full session fee.

Exceptions may be made in the event of an emergency or severe weather.

Illness

If you are feeling unwell or may be contagious, please contact me as soon as possible so we can reschedule your appointment. This helps keep the studio safe and comfortable for everyone. Exceptions may also be made in case of illness.

Late Arrivals

Please arrive on time for your appointment so you can receive the full benefit of your session. If you arrive late, your session will be shortened in order to end at the scheduled time. The full session fee will still apply.

If you are more than 15 minutes late, your appointment will be canceled and treated as a late cancellation. You will be charged 50% of the session fee and are welcome to reschedule for another time.

Promotional Offers

Promotional offers are available only during the dates announced by email or on the website. Discounts must be requested or booked within the stated promotional period and cannot be applied retroactively after the promotion has ended.

Massage Therapy and Medical Care

Massage therapy can support relaxation, comfort, body awareness, and relief from muscular tension. It does not replace medical care, diagnosis, or treatment. I do not diagnose conditions or provide medical advice. If you have a medical condition, recent surgery, injury, or concerns about receiving massage, please check with your healthcare provider before scheduling. Medical clearance may be requested when needed.